🚀 Launching Soon!
We're excited to announce Meet George, our AI home energy switching assistant, is launching soon! To celebrate, we're running this exclusive pre-launch competition.
Meet Smarter Switching. Meet George.
Meet George, our friendly, AI-powered energy expert, making smarter switching simple. Just upload your energy bill, and he'll do the rest.
George's best features... apart from his smile!
- No Complex Forms Simply upload your bill and let George do the work.
- Smarter Savings George automatically finds the best energy tariffs based on your bill.
- Hassle-Free George handles the entire process for you.
Win Free Energy For A Year!! Worth up to £2000
Join our pre-launch competition and be one of the first to experience smarter energy savings with Meet George! We're giving one lucky winner a whole year of free energy to celebrate our upcoming launch.
By entering your email:
- You'll be first to know when Meet George launches.
- Get early access to our smart energy switching service.
- Enter our competition to win free energy for a year.
- Receive exclusive launch offers and updates.
Terms of Use
Welcome to Meet George! We're excited to have you as a user of our AI-powered energy bill analysis and tariff switching service. Before you get started, please take a moment to read through our Terms and Conditions outlined below.
By using our platform, you agree to be bound by these terms. If you do not agree with any part of these terms, please refrain from using Meet George.
1. Introduction
Welcome to Meet George Limited ("Meet George", "we", "us", "our"). This Terms of Use document explains the rules and obligations when you visit our website (www.meetgeorge.co.uk) and use our AI-powered home energy switching platform (the "Service").
Meet George Limited is registered in England and Wales under company number 15747538, with a registered office at 18 Albert Road, Bournemouth, Dorset, United Kingdom, BH1 1BZ.
By accessing or using our website and services, you agree to comply with these Terms of Use. If you do not agree with any part of these terms, please refrain from using Meet George.
2. AI Recommendations Disclaimer
Our AI-powered system provides tariff recommendations based on your uploaded energy bill. These recommendations are for informational purposes only and should not be considered financial advice. Users should verify details with their chosen supplier before making a switching decision.
Meet George does not guarantee that an AI-generated recommendation is always the best available option. Users are encouraged to compare tariffs independently before committing to a switch.
3. Third-Party Supplier Responsibility
Meet George is an independent platform and is not affiliated with any energy provider. While we facilitate energy switching, we do not supply energy ourselves.
Once a switch request is submitted, the energy supplier is solely responsible for processing the switch. We do not control or influence their pricing, terms, or approval decisions. Any issues arising from a supplier's refusal, delay, or modification of a switch request must be resolved directly with the supplier.
Meet George is not responsible for:
- Changes in supplier terms or pricing after a switch request has been submitted.
- A supplier's failure to process a switch request.
- Billing disputes or errors caused by the supplier.
4. Services Provided
Meet George provides an AI-powered energy bill analysis and tariff switching service. Our service enables users to upload their energy bills, receive AI-powered analysis of their energy usage, and access available energy tariffs from suppliers we partner with.
5. User Eligibility
- The service is available to UK residents aged 18 and over.
- Users must be the homeowner, leaseholder, or have explicit authorisation to switch energy suppliers for the property they are acting on behalf of.
- Users must not impersonate another person or attempt to switch an energy account without proper authority.
6. User Responsibilities
- Users are responsible for ensuring that the information they provide is accurate and up to date.
- Users should review and verify all AI-generated recommendations before making any decisions.
- Meet George is not liable for errors resulting from incorrect or incomplete information uploaded by the user.
7. Data Security & Breach Response
Meet George implements security measures to protect personal data. These include AES-256 encryption for stored data, TLS 1.3 encryption for data transmission, and Role-Based Access Control (RBAC) to limit access to sensitive data.
We also have a Data Breach Response Plan in place. In the event of a data breach affecting personal information, we will investigate the incident, notify affected users as required under UK GDPR, and take appropriate action to mitigate any risks.
For more details on how we secure user data, see our Privacy Policy.
8. Intellectual Property
- All content, trademarks, and materials on Meet George's platform are owned by or licensed to us, except where third-party rights apply.
- Users may not reproduce, distribute, or modify content without prior written consent.
- The Meet George platform, branding, user interface, and proprietary data processing methods are exclusively owned by Meet George Limited.
- AI technology used within the platform is based on third-party enterprise AI models. Meet George does not claim ownership of these models but retains control over proprietary algorithms, prompts, workflows, and system integration that enhance AI-generated insights.
- Any unauthorised use of Meet George's trademarks, branding, or proprietary technology is strictly prohibited.
9. Limitation of Liability
Meet George shall not be held liable for:
- Indirect, incidental, or consequential damages arising from the use of our AI recommendations.
- Any increase in energy costs due to a failed or delayed switch.
- Errors caused by third-party energy suppliers failing to honour a switch request.
- Decisions made by users based on AI recommendations. Users acknowledge that AI-generated insights may contain inaccuracies and should verify critical details independently.
10. Dispute Resolution
If a user has a complaint, they should first contact complaints@meetgeorge.co.uk to resolve the issue.
If the complaint relates to an energy supplier, we may advise the user to contact the supplier directly.
Consumers also have rights under the UK Consumer Rights Act 2015 and may seek independent legal advice if needed.
11. Legal & Trademark Disclaimer
Meet George is an independent AI-powered energy comparison service and is not affiliated with, endorsed by, or connected to Walmart, Asda Stores Limited, George at Asda, or any related entities.
All trademarks and brand names mentioned belong to their respective owners. This disclaimer ensures that no customer mistakenly believes Meet George is associated with Walmart, Asda or any of its brands.
12. Updates to Terms
Meet George reserves the right to update these Terms. Users will be notified via email or a prominent website notice if material changes occur. Continued use of the service implies acceptance of the latest version.
For questions, contact legal@meetgeorge.co.uk.
Competition Terms & Conditions
Competition Terms and Conditions
1. Overview
1.1. The "Free Energy for a Year" competition (the "Competition") is organised and promoted by MEET GEORGE LIMITED (the "Promoter"), registered at 18 Albert Road, Bournemouth, Dorset, United Kingdom, BH1 1BZ.
1.2. MEET GEORGE LIMITED is a private limited company incorporated on 29 May 2024 with company number 15747538.
1.3. By entering the Competition, participants agree to be bound by these Terms and Conditions.
2. Eligibility
2.1. The Competition is open to UK residents aged 18 or over who are homeowners or tenants responsible for paying their energy bills.
2.2. The Competition is only open to credit customers who pay their energy bills by direct debit.
2.3. Employees of the Promoter, their immediate families, and anyone directly connected with the Competition are ineligible to enter.
3. Entry Requirements
3.1. To enter the Competition, participants must:
- Like, share, and comment "Meet George" on the advertised competition post on the designated social media platform.
- Submit their email address via the designated entry form.
- Agree to be contacted by Meet George (the Promoter's energy switching service) upon its launch.
- Provide a valid energy bill and request a quote for an energy tariff.
3.2. Only participants who complete all steps outlined in Clause 3.1 will qualify for the final prize draw.
3.3. Each participant is limited to one entry. Duplicate entries will be disqualified.
3.4. The Competition will close once 5,000 valid entries have been received.
4. Prize
4.1. The prize is set at £2,000, which represents an estimated average annual energy cost.
4.2. The prize will be paid via bank transfer into a UK bank account in the name of the winner.
4.3. The prize is non-transferable, and no alternative will be offered.
5. Winner Selection and Notification
5.1. One winner will be chosen at random from all eligible entries.
5.2. The draw will take place within 14 days of the Competition closing.
5.3. The winner will be notified via email or telephone within 7 days of the draw date.
5.4. The winner must respond within 14 days of notification to claim the prize. Failure to do so may result in forfeiture of the prize, and the Promoter reserves the right to select an alternative winner.
5.5. Proof of identity and a UK bank account will be required to process the prize payment.
6. Data Protection
6.1. By entering the Competition, participants consent to the processing of their personal data by the Promoter for the purposes of administering the Competition and for marketing purposes related to Meet George.
6.2. Personal data will be handled in accordance with the Promoter's Privacy Policy, which complies with the UK General Data Protection Regulation (UK GDPR).
6.3. Participants may opt out of marketing communications at any time.
7. General Conditions
7.1. The Promoter reserves the right to verify the eligibility of all entries and to disqualify any entrant found to have breached these Terms and Conditions.
7.2. The Promoter accepts no responsibility for entries not received due to technical issues or other reasons beyond its control.
7.3. The Promoter reserves the right to amend, suspend, or cancel the Competition if necessary due to circumstances beyond its control.
7.4. The Promoter's decision in all matters relating to the Competition is final, and no correspondence will be entered into.
8. Liability
8.1. The Promoter accepts no responsibility for any loss, damage, or injury arising from participation in the Competition or the acceptance of the prize, except for liability which cannot be excluded by law.
8.2. The Promoter does not guarantee uninterrupted or error-free access to the Competition entry process.
9. Governing Law
9.1. These Terms and Conditions shall be governed by and construed in accordance with the laws of England and Wales.
9.2. Any disputes arising in connection with the Competition shall be subject to the exclusive jurisdiction of the courts of England and Wales.
10. Contact Information
For any queries regarding the Competition, please contact MEET GEORGE LIMITED at george@meetgeorge.co.uk or write to us at 18 Albert Road, Bournemouth, Dorset, United Kingdom, BH1 1BZ.
Legal & Trademark Disclaimer
Meet George is an independent AI-powered energy comparison service and is not affiliated with, endorsed by, or connected to Walmart, Asda Stores Limited, George at Asda, or any of its related entities. All trademarks and brand names mentioned belong to their respective owners.
Privacy Policy
At Meet George, we value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and safeguard your data when you use our website and service.
1. Introduction
Welcome to Meet George Limited ("Meet George", "we", "us", "our"). This Privacy Policy explains how we collect, use, disclose, and safeguard your personal data when you visit our website (www.meetgeorge.co.uk) and use our AI-powered home energy switching platform (the "Service").
Meet George Limited is registered in England and Wales under company number 15747538, with a registered office at 18 Albert Road, Bournemouth, Dorset, United Kingdom, BH1 1BZ.
2. Data We Collect
We collect and process personal data to provide and improve our service. The types of data we collect include:
- User-provided data: Name, email address, home address, energy usage details, meter numbers (MPAN/MPRN), and uploaded energy bills.
- Switching data: Date of birth, bank account details, sort code, and chosen energy tariff when users initiate a switch.
- Automated data: IP address, cookies, browser type, and usage analytics when you interact with our website and AI-agent.
- Marketing data: Email addresses provided for competitions, newsletters, and updates.
The types of data collected may evolve over time. We encourage users to check this Privacy Policy regularly for updates.
3. Legal Basis for Processing
Under UK GDPR, we process personal data based on the following legal grounds:
- Performance of a Contract: When users engage with our service to switch energy providers.
- Legitimate Interests: To improve our AI systems, respond to complaints, and maintain security.
- Consent: For marketing communications and non-essential cookies (users may withdraw consent at any time).
- Legal Obligations: Compliance with UK regulations related to consumer rights, fraud prevention, and tax record-keeping.
4. International Data Transfers
We process personal data using secure cloud infrastructure located in Germany. The UK has deemed Germany an adequate jurisdiction under UK GDPR, ensuring that your data remains protected at the same level required under UK law. Where necessary, we have implemented Standard Contractual Clauses (SCCs) with our third-party providers to maintain the highest level of data protection.
5. Data Processing Agreements (DPAs)
We work with third-party service providers to process personal data, such as cloud hosting, AI infrastructure, and email providers. We have Data Processing Agreements (DPAs) in place with these providers to ensure that they comply with UK GDPR standards when handling your data.
6. Retention Periods
We retain personal data only as long as necessary:
- Energy switching records: Retained for six years to comply with legal obligations under the Limitation Act 1980 (for handling disputes).
- Marketing data: Retained unless the user opts out. Users can unsubscribe at any time.
- AI agent chat logs: Retained for 12 months, after which they are automatically purged.
If a user requests data deletion, we will permanently delete all applicable data within 30 days, except where legal obligations require retention.
7. Data Security Measures
We implement the following security protections to safeguard your personal data:
- AES-256 encryption for data storage.
- TLS 1.3+ encryption for data transmission.
- Role-Based Access Control (RBAC) to ensure only authorised personnel access personal data.
- Multi-Factor Authentication (MFA) for administrative access.
- Regular security audits to monitor vulnerabilities and ensure compliance.
8. Sharing Your Data
We share personal data only when necessary:
- With energy suppliers to complete tariff switches.
- With third-party email marketing providers for newsletter communications (only if the user has opted in).
- With regulatory authorities, if required by law.
A current list of third-party processors is available upon request.
9. User Rights and Deletion Requests
Users have the following rights under UK GDPR:
- The right to access, rectify, or delete their data.
- The right to restrict processing or object to data processing.
- The right to data portability.
- The right to withdraw consent for marketing communications at any time.
Right to Object to Processing
Users have the right to object to the processing of their personal data when processing is based on legitimate interests.
- If a user objects to processing for marketing purposes, we will immediately stop processing their data for this purpose.
- If a user objects to processing based on legitimate interests, we will review the request and stop processing unless we can demonstrate compelling legitimate grounds to continue processing.
- Users can exercise this right by contacting privacy@meetgeorge.co.uk.
10. Complaints
If you have privacy concerns, contact us at privacy@meetgeorge.co.uk.
If you are not satisfied with our response, you have the right to file a complaint with the UK Information Commissioner's Office (ICO):
- Website: www.ico.org.uk
- Phone: 0303 123 1113
- Email: casework@ico.org.uk
11. Cookies and Tracking
We use cookies and tracking technologies for analytics and service improvements. See our Cookie Policy for details.
12. Updates to This Privacy Policy
Meet George reserves the right to update this Privacy Policy. Users will be notified via email or a prominent website notice if material changes occur. Continued use of the service implies acceptance of the latest version.
AI Transparency Policy
1. Introduction
At Meet George Limited ("Meet George", "we", "us", "our"), we believe in transparency when it comes to the use of artificial intelligence in our services. This AI Transparency Policy explains how our AI-powered system processes energy bills, its capabilities and limitations, and what this means for you as a user. Our goal is to ensure that you fully understand how AI is used to assist with energy tariff switching while keeping you in control of your decisions.
2. How AI is Used in Our Service
Our AI system is designed to assist users by automating the extraction and analysis of data from uploaded energy bills. It performs the following functions:
- Extracting Key Information: The AI reads and identifies details such as name, address, MPAN/MPRN, meter numbers, energy usage, current tariff, and supplier.
- Generating Insights: The AI analyses energy usage patterns and presents users with tariff options from partnered energy suppliers.
- Enhancing Efficiency: AI speeds up the energy switching process by reducing manual input and ensuring accuracy in data extraction.
The AI does not make the final switching decision—users are always in control and responsible for selecting a new tariff and supplier.
3. AI Limitations
While our AI-powered system is designed for accuracy and efficiency, it has certain limitations:
- It does not make automated switching decisions: The AI assists in presenting information, but users must manually confirm any tariff switch.
- Accuracy depends on document clarity: If an uploaded energy bill is blurry, cropped, or incomplete, the AI may not extract all details correctly.
- Users should verify AI-generated outputs: We recommend that users review the AI's extracted data and confirm details before proceeding with a switch.
4. No Human Review of AI Outputs
Meet George operates as an AI-powered service, meaning that all bill analysis and data extraction are conducted by our AI system. We do not offer human review of AI-generated recommendations or extracted data.
Users who do not wish to have their energy bill processed by our AI should not use our service, as the AI's functionality is integral to our platform.
5. AI Training and Data Protection
We ensure that personal data is not used to train third-party AI models. Our AI models are used strictly to process individual user requests in real time. Additionally:
- No personal data is stored for AI training purposes.
- Future AI improvements may involve anonymised, aggregated data, but no personally identifiable information (PII) will be used.
- AI outputs are deleted after 12 months, in line with our Privacy Policy.
6. User Responsibilities
As a user of Meet George, you acknowledge and agree that:
- The AI-powered service is provided "as is" and serves only as an aid for energy bill analysis.
- You are responsible for verifying the accuracy of AI-generated outputs.
- Meet George is not liable for any inaccuracies resulting from AI processing.
7. Contact for AI-Related Concerns
For questions or concerns regarding AI processing, you can contact us at privacy@meetgeorge.co.uk.
8. Updates to This AI Transparency Policy
We may update this AI Transparency Policy to reflect advancements in AI technology or regulatory changes. Users will be notified of significant updates via email or a notice on our website.